contact us

Use the form on the right to contact us.

 

963 Lomas Santa Fe Dr
Solana Beach, CA, 92075
United States

8587551175

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Return Policy

We do our best to provide the most accurate information on all of our products. If you have any questions regarding a item please email our order department at create@werhome.com

Returns

Our policy lasts 15 days. If 15 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Non-returnable items:

-Custom Products (Pillows 2 Go, Panels 2 Go, Custom Bedding, etc.)

-Cut Fabric (Unless flawed), Please order a fabric sample to confirm color.

-Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

-Any item that is returned more than 15 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. When your refund is approved and processed, a credit will automatically be applied to your credit card or original method of payment.

You will also receive a email notification if your refund is not approved with a explanation as to why we cannot accept the return.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you've done all of this and you still have not received your refund yet, please contact us at create@werhome.com.

Sale items

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at create@werhome.com and send your item to: 963 Lomas Santa Fe Drive, Solana Beach CA 92075, United States.

Shipping

To return your product, you should mail your product to: 963 Lomas Santa Fe Drive, Solana Beach, Ca 92075, United States

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.